Khelo Game Privacy Policy – Your Data, Our Responsibility

Your personal data is fully secure on Khelo Game. On this page, we clearly explain what data is collected, why, where it is stored, and what your rights are. Nothing is hidden.

Last updated: January 2026
Encryption
128-bit SSL protection
Third-Party Sales
Never
User Rights
Full Control Is Yours
Language
Full Policy in Bengali

1Introduction and scope

Welcome to Khelo Game. We know that sharing personal information on an online platform raises questions — where does my data go, who can see it, is it safe? This privacy policy provides honest, detailed answers to all of those questions.

This privacy policy applies to the Khelo Game website, mobile app, and all related services. By using Khelo Game, you are considered to have read and accepted this policy.

We follow international data protection standards (GDPR-inspired principles) and treat your data with the utmost care. The core aim of Khelo Game's privacy policy is to ensure you have full control over your own information.

In brief: Your data is used solely to provide services and ensure security. It is never sold or shared without good reason.

2What Information We Collect

Khelo Game collects two types of information — data you provide directly and data collected automatically while you use the platform.

Information provided directly by you

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential Address & Country
  • National ID or passport number (collected during KYC verification)
  • Payment method details (bKash/Nagad/Rocket number)
  • Messages and Complaints Sent to Customer Support

Automatically Collected Information

  • IP address and device type
  • Browser information and operating system
  • Time spent on each page of the platform
  • Login timestamps and account activity logs
  • Betting History & Transaction Records
  • Cookies and local storage data
Basis for Data Collection: Data is collected solely on the basis of legal obligations, contractual requirements, and your consent.

Data Collection Summary

Data Type How We Collect Data Mandatory?
Name & Contact Details Registration Form Yes
Identity document KYC Verification Process Where applicable
Payment Information Deposit/Withdrawal Yes
Device & IP information Automatic Automatic
Betting activity Platform logs Automatic

3How We Use Your Information

Khelo Game uses your data only for specific, legitimate purposes. We never use it for anything unnecessary or unrelated.

Primary purpose

  • Account Creation & Management
  • Operating betting services and delivering results
  • Deposit & Withdrawal Processing
  • KYC Verification & Identity Confirmation
  • Customer Support & Issue Resolution
  • Ensuring account security

Secondary Purposes (with your consent)

  • Sending Notifications About Promotional Offers & Bonuses
  • Building a Personalized Betting Experience
  • Anonymous analytics to improve the platform
  • Responsible betting monitoring
Legal obligation: Information may be disclosed to regulatory authorities as legally required for anti-money laundering and fraud prevention purposes.

4Data Storage & Security Measures

Your data is stored with the highest level of security at Khelo Game. We use industry-standard cybersecurity technologies to protect your information from any unauthorized access.

Security technology

  • All data transfers encrypted with 128-bit SSL/TLS
  • Sensitive data stored with AES-256 encryption
  • Two-Factor Authentication (2FA)
  • Regular security audits and penetration testing
  • Firewall & Intrusion Detection System

Data Retention Period

All data is retained while your account is active. After account closure, financial transaction records are kept for legal compliance purposes (typically 5 years), after which all data is securely deleted.

Data Center: Khelo Game servers operate in ISO 27001 certified data centers that meet international standards, with 24/7 physical security in place.

5Sharing information with third parties

Khelo Game never sells your personal data to third parties. However, in limited circumstances, certain information may be shared with specific partners.

When It Is Shared

  • Payment Processor: Relevant financial information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
  • KYC provider: With authorized verification services for identity confirmation
  • Legal Authority: Upon a valid court order or lawful request from a regulatory authority
  • Fraud Prevention: With authorized services that ensure platform security
Important: All third-party partners operate under strict confidentiality agreements and are prohibited from using your data for any other purpose.

6Cookies Policy

Khelo Game uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Cookie Type

  • Essential Cookies: For login sessions and security — these cannot be disabled
  • Functional cookies: To remember your language preferences and settings
  • Analytics cookies: To Monitor and Improve Platform Performance
  • Marketing Cookies: To Show Relevant Promotions (With Your Consent)

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

7Your Data Rights

Khelo Game believes your data belongs to you. Accordingly, we provide you with the following rights:

  • Access: The right to know what information we hold about you
  • Right to Rectification: Right to Request Correction of Inaccurate Information
  • Right to erasure: Request deletion of your data under specific conditions
  • Right to Restrict Processing: Restricting how your data is used in certain circumstances
  • Right to Portability: Right to a copy of your data
  • Right to Object: Right to opt out of marketing communications
Exercising your rights: To exercise any of your rights support@khelogame.appEmail us at. We will respond within 30 days.

8Protection of minors' data

Khelo Game is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor registers by mistake and we become aware of it, the account will be immediately closed and all collected data securely deleted. If you have any concerns, parents and guardians are encouraged to contact us.

9Privacy Policy Updates

Khelo Game may update this privacy policy when necessary. For significant changes, a notification will be sent to your registered email and displayed on the platform at login.

  • The date of any change will be clearly shown at the top of this page
  • You will be notified at least 14 days before any new policy takes effect
  • Continued use of the platform after changes constitutes acceptance of the updated policy
  • You may request account closure if you do not agree to the updated policy

10Contact & Complaints

If you have any questions, concerns, or complaints about our privacy policy, please reach out to us directly. Our data protection team is ready to respond promptly.

Contact address:
Email: support@khelogame.app
Response time: within 24 hours on business days, with live chat support available on holidays as well.

How your data is kept secure on Khelo Game

We don't just say it — your privacy is our top priority, and we back that up with action.

Encrypted Data Transfer

Every data transfer on Khelo Game is protected with 128-bit SSL encryption, keeping your information safe from interception.

No Sale of Data

Your personal data is never sold to advertisers or third parties. This is an absolute policy at Khelo Game.

Full User Control

View, update, or request deletion of your data — full control is in your hands.

Compliance with International Standards

Khelo Game complies with international data protection standards. All data is stored on ISO 27001 certified infrastructure.

Spam-Free Communication

No marketing messages will be sent without your consent. You can unsubscribe at any time.

Dedicated Support

Our Bengali-speaking support team is available 24/7 to assist with any privacy-related questions.

What you can do on Khelo Game

You have full rights over your data. Here is a quick overview of what those rights are.

01
Right to access

You can request to see what personal data we hold about you at any time.

02
Right to rectification

You may request corrections to any inaccurate or incomplete information.

03
Right to erasure

Under certain conditions, you may request the permanent deletion of your data.

04
Right to Data Portability

The right to receive a copy of your data in a portable, machine-readable format.

05
Right to object to processing

You can object to marketing or specific uses of your data.

06
Right to Withdraw Consent

You may withdraw any previously given consent at any time.

Privacy Policy FAQ

Find answers to the questions users ask most.

No, never. It is Khelo Game's strict policy that your personal data will never be sold to advertisers or any third party. Your information is used solely to provide our services and meet legal obligations.

Yes. Your bKash, Nagad, or Rocket number and transaction details are secured with 128-bit SSL encryption. After payment processing, all data is stored in encrypted form and can only be accessed by authorized staff for specific purposes.

After account closure, transaction records are retained for up to 5 years in accordance with financial regulatory requirements, after which all data is securely deleted. Personal information such as name and address is removed once the legal retention period has expired.

Only approximate location is identified through your IP address, which is necessary for cybersecurity and fraud prevention. GPS or precise location tracking is not performed.

Yes, at any time. Every promotional email includes an unsubscribe link. You can also update your notification preferences in account settings or send a request to support@khelogame.app.

Send an email to support@khelogame.app with the subject "Data Request". After identity verification, a complete copy of your data will be sent to you within 30 days.

Your Data Is Secure — Join Now

You now have a clear understanding of Khelo Game's privacy policy. Register today and enjoy betting in a completely secure environment.

18+ only. Please gamble responsibly. Responsible Gaming →

বাংলা